Customer Value Manager Job in Johannesburg
Job Description
Customer Value Manager Job. As a Customer Value Manager, the individual is responsible for ensuring that customers derive maximum value from the products or services offered by a company. Their primary focus lies in understanding customer needs, preferences, and behavior to develop strategies aimed at enhancing customer satisfaction and loyalty. By analyzing data, conducting market research, and collaborating with various departments, the Customer Value Manager strives to optimize the overall customer experience and drive long-term value for both the customers and the organization.
Responsibilities of Customer Value Manager Job
- Integrate business information, and compare, analyze, and produce reports to identify trends, discrepancies, and inconsistencies for decision-making purposes.
- Set tactical goals and optimize the use of the people, finances, and technologies in order to realize those goals.
- Establish and embed a data-driven culture throughout areas of responsibility.
- Manage people by executing management responsibilities and creating an environment that encourages employee growth and performance excellence.
- Draw up a budget aligned to tactical delivery plans, monitor effectiveness, and report on variances.
- Design and implement new or cutting-edge systems, solutions, and processes and initiate innovations and changes aligned to business strategy.
- Establish mutually beneficial relationships with stakeholders, that support thought leadership, and innovative and integrated practice solutions.
- Develop tactical plans to drive balanced growth.
Requirements
- It will be advantageous to have related experience in CVM and Data Analytics.
- Bachelor’s degree preferably in Finance, Economics, Maths, and Statistics.
- 3-5 years of experience in Customer value proposition, CVM, or Data Analytics.
