Service Team Leader Job in Roodepoort
Job Description
Service Team Leader Job. A Service Team Leader plays a pivotal role in overseeing and coordinating the activities of a service team, ensuring efficient operations and exceptional customer service delivery. This leadership position requires a combination of strong managerial skills, technical expertise, and interpersonal abilities to motivate and guide team members toward achieving performance targets and service excellence. Service Team Leaders are responsible for training and development, resource allocation, problem-solving, and maintaining high standards of service quality. Their proactive approach and effective communication skills enable them to foster a collaborative environment, resolve issues promptly, and enhance overall team productivity and customer satisfaction.
Responsibilities of Service Team Leader Job
- Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work.
- Drive sales across product and campaign initiatives to exceed set targets.
- Deliver customer experience excellence aligned to Organisational values and service standards.
- Build professional long-term relationships with customers based on trust that builds the brand.
- Deliver service that exceeds customer expectations through proactive, innovative, and appropriate solution selection and application.
- Provide customers with relevant information to keep them informed of products and service options.
- Ensure full understanding of customer needs to deliver a quality service.
- Ensure resolution of customer queries and complaints timeously and ownership of issues.
- Analyse customer feedback to help improve customer service Propose ideas to improve customer service.
- Engage in cross-functional relationships to obtain and provide work support.
- Educate others and make suggestions for improvements.
- Network and participate in specialist risk forums where required.
- Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data.
- Provide regular reports on the delivery of services against agreed service level agreements and in terms of overall customer targets.
- Understand competencies and skills required for own and employee’s development and performance.
- Identify development needs and select effective solutions to address own and employee development needs.
Requirements
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proven track record in customer service.
- Ability to handle multiple tasks and prioritize accordingly.
- Knowledge of service industry standards and best practices.
- Problem-solving and decision-making skills.
- Proficiency in relevant software tools and platforms.
- Time management and organizational skills.
- Ability to work under pressure and meet deadlines.
- Bachelor’s degree in business administration or a related field.
