Service Advisor OBR Job. In the role of a Branch External Sales and Service Advisor OBR in Hillcrest, First Rand becomes the vital bridge connecting the organization and its clientele, entrusted with delivering exemplary sales and service assistance beyond the branch’s confines. This position entails fostering relationships, understanding client needs, and effectively advocating for the company’s offerings, all aimed at enhancing customer satisfaction and driving business growth.

Responsibilities of Service Advisor OBR Job

• Continuously identifying new business opportunities.
• Actively grow the merchant base by targeting quality, profitable business as well as cross-selling.
• Achieve sales calls, merchant sign-ups, and revenue targets.
• Keep up to date with product changes and enhancements.
• Prepare and present proposals for potential clients.
• Ensure that product/s is actively promoted to establish a presence in the market.
• Gather competitor information and act upon such information.
• Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
• Adhere to the TCF (Treating Customers fairly) principles in all that you do.
• Use opportunities identified to increase market share.
• Ensure activities support cost containment and reduction.
• Always comply with procedures and processes contained in the relevant business guidelines.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrates behavior in support of the organizational values.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever-changing business and customer needs.

Requirements

• Proficient in sales techniques and customer service principles.
• Excellent communication and interpersonal skills.
• Ability to build and maintain strong client relationships.
• Understanding of the products or services offered by the organization.
• Willingness to travel and work outside of the branch premises.
• Strong organizational and time management abilities.
• Knowledge of relevant industry regulations and standards.
• Flexibility to adapt to changing customer needs and market conditions.
• Previous experience in sales or customer service roles preferred.

Education

• Bachelor’s degree in Business Administration, Marketing, or a related field preferred.
• High school diploma or equivalent required.
• Additional certifications or training in sales and customer service are beneficial.
• Continuous professional development in sales techniques and industry trends is recommended.

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