Latest Jobs at Mall of Qatar 2024 – Retail Operations Specialist

Job Description

Location: Doha, Qatar (Mall of Qatar)

Company: Home Box Qatar

Position: Retail Operations Specialist
Employment Type: Full-time
Shift: Standard

Job Overview:

Are you passionate about driving customer satisfaction and achieving sales success? As a Retail Operations Specialist at the Mall of Qatar, you will play a key role in ensuring the seamless operation of our retail store. This position offers an exciting opportunity to work in a dynamic environment with a focus on achieving high revenue targets and optimizing store performance.

Key Responsibilities:

1. Customer Service Excellence

• Develop and implement effective resource planning for customer service to ensure maximum efficiency.
• Conduct regular training sessions for store staff on customer service excellence, product knowledge, and advanced selling techniques.
• Set and maintain high standards of customer focus within the store, regularly assessing service levels and ensuring seamless customer experiences.
• Address and resolve customer complaints and queries promptly, enhancing overall customer satisfaction.
• Utilize mystery shopping feedback to identify areas for improvement and implement action plans.

2. Sales and Profitability

• Drive store revenue by achieving and exceeding sales targets.
• Optimize productivity metrics such as sales per person per day and staff per square foot.
• Monitor and control operational expenses, including overtime, stock management, and consumables, to maximize profitability.
• Analyze and act on sales and profit reports, focusing on under-performing areas to drive improvement.
• Track and compare sales performance against previous periods, providing actionable feedback to the team.

3. Store Operations and Standards

• Ensure accurate stock management, including merchandise aging, loss prevention, and space optimization.
• Oversee all point-of-sale activities, including sales transactions, order tracking, inventory updates, and customer data collection.
• Maintain compliance with company policies, employment laws, and regulations, ensuring fair and equal employment opportunities.
• Conduct regular store audits, resolve administrative issues, and maintain a high standard of store health and security.
• Stay informed on local market trends, competitor activities, and their impact on store performance.

4. Visual Merchandising and Store Presentation

• Maintain high standards of visual merchandising and store displays, ensuring alignment with brand guidelines.
• Prepare and review store reports on sales, commercial profit, and stock aging.
• Execute price revisions and promotional activities within the store.

5. People Management and Development

• Clearly communicate store expectations and priorities to staff, providing regular feedback on performance.
• Conduct in-store training sessions and enroll staff in relevant development courses.
• Support the induction of new hires and monitor staff welfare, addressing any issues related to accommodation and transportation.
• Drive staff motivation and oversee their professional development, ensuring effective resource and succession planning.

Qualifications:

• Experience in retail operations with a strong focus on customer service and sales.
• Proven track record of achieving sales targets and managing store operations efficiently.
• Strong leadership and communication skills.
• Ability to adapt to a fast-paced retail environment and drive continuous improvement.

Join Home Box Qatar and be a part of a thriving retail environment where your contributions drive success and customer satisfaction. Apply now to take the next step in your retail career at the Mall of Qatar!