Junior Officer Job in Knysna
Job Description
Junior Officer Job. A Junior Officer holds a pivotal role within an organization, serving as a valuable support member of various departments or teams. Typically entry-level, Junior Officers are tasked with assisting senior staff members in their day-to-day responsibilities, gaining hands-on experience and exposure to different aspects of the organization’s operations. From administrative tasks to project assistance, Junior Officers contribute to the smooth functioning of the team by executing assigned duties with diligence and efficiency. They may be involved in data entry, document preparation, scheduling meetings, and providing general assistance as needed. With a keen willingness to learn and grow, Junior Officers lay the foundation for their professional development and advancement within the organization.
Responsibilities of Junior Officer Job
- Respond efficiently, accurately, and courteously to all customer service matters, complaints, and requests.
- Support the development and maintenance of processes in the Customer Services Centre.
- Adhere to all processes in the CMP Customer Services Center and identify opportunities to improve Client Servicing processes.
- Monitor and control risk associated with the Customer.
- Ensure that all activities performed in providing Customer Services comply in all respects with Absa’s risk and compliance policies and procedures as well as legal and regulatory requirements.
- Establish and maintain good professional relationships with relevant stakeholders so as to remain abreast of their needs and issues and respond rapidly and effectively.
- Owning and being proactive about own training and development.
Requirements
- High school diploma or equivalent; tertiary education in relevant field preferred.
- Strong communication and interpersonal skills.
- Basic computer proficiency, including MS Office suite.
- Ability to prioritize tasks and manage time effectively.
- Attention to detail and accuracy in completing assigned tasks.
- Willingness to learn and take on new responsibilities.
- Adaptability to work in a dynamic and fast-paced environment.
- Team player attitude and willingness to collaborate with colleagues.
- Ability to follow instructions and adhere to organizational policies and procedures.
- Previous experience or internships in a related field may be advantageous, but not always required.
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required).
