IT Incident Job in Randburg
Job Description
IT Incident Job. Introducing the IT Incident and Problem Specialist role based in Randburg, this position plays a critical part in ensuring the stability and reliability of IT systems within the organization. With a focus on identifying, analyzing, and resolving both incidents and problems, the IT Incident and Problem Specialist contributes significantly to minimizing downtime and optimizing operational efficiency. Through proactive monitoring and effective problem-solving, they help maintain a smooth IT environment, enabling seamless business operations. Joining this role offers an opportunity to make a tangible impact on the organization’s IT infrastructure and contribute to its overall success.
Responsibilities of IT Incident Job
- Build working relationships across teams and functional lines in order to enhance work delivery, collaboration, and innovation.
- Develop, encourage, and nurture collaborative relationships within FNB and/or across the FRG.
- Compile reports that track progress and guide businesses to make informed decisions.
- Partner with Service Delivery and Application Support teams to collaborate on continuous improvement efforts and drive stability in the production environment.
- Responsible for decisions related to prioritization and escalation of major production incidents, technical and business communication on outages, and continuous improvement scoping and prioritization.
- Design, maintain, and review the efficiency and effectiveness of the incidents and problem management processes.
Requirements
- Bachelor’s degree in computer science, information technology, or related field.
- Proven experience in IT incident and problem management, preferably 3-5 years.
- In-depth knowledge of ITIL framework and best practices.
- Strong analytical and problem-solving skills.
- Proficiency in IT service management tools such as ServiceNow or Remedy.
- Excellent communication and interpersonal abilities.
- Ability to collaborate effectively with cross-functional teams.
- Experience in root cause analysis and trend identification.
- Familiarity with IT infrastructure components and systems.
- Ability to work under pressure and prioritize tasks effectively.
Experience
- Ensuring incident controls and processes are in place as well as recorded to minimize operational business risk impact ensuring the best possible levels of service quality, confidentiality, integrity, and availability are maintained.
