FNB Community Advisor Job in Gqeberha
Job Description
FNB Community Advisor Job. With a focus on understanding the unique needs and challenges of the community, they provide valuable insights and support initiatives aimed at promoting financial literacy, inclusion, and empowerment. Through proactive engagement and collaboration, the FNB Community Advisor strives to make a meaningful difference in the lives of individuals and businesses within the community, embodying the bank’s commitment to building a brighter future for all.
Responsibilities of FNB Community Advisor Job
- Achieve net profit growth for business.
- Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards.
- Manage the migration of accounts from transactional to Self-service.
- Manage the growth of the active customer Account Base to increase the client base.
- Maximise cross-sell opportunities and strengthen client relationships.
- Track, control, and influence sales activities with the specific aim of achieving previously determined sales targets.
- Provision of an efficient administration service through careful and timeous planning, reporting, and updating of all related information
- Comply with governance in terms of legislative and audit requirements
- Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
- Track, control, and influence sales and service activities with the specific aim to increase sales and service efficiencies
- Compliance with procedures and processes contained in the Golden Rules.
- Provide accurate and reliable sales and service statistics.
- Manage own development to increase own competencies.
Requirements
- Bachelor’s degree in business, finance, marketing, or related field.
- Previous experience in customer service, sales, or community engagement roles preferred.
- Strong communication and interpersonal skills.
- Knowledge of banking products and services.
- Understanding of community needs and dynamics.
- Ability to build and maintain relationships with community members and stakeholders.
- Excellent problem-solving and decision-making abilities.
- Flexibility and adaptability to work in diverse community settings.
- Commitment to FNB’s values and mission.
- Willingness to travel within the community as needed.
- Proficiency in relevant computer applications and software.
