Customer Project Manager Jobs In Johannesburg
Job Description
MTN Group have recently announced some of the latest customer project manager jobs in Johannesburg for qualified aspirants. To continuously improve the processes and operations that allow the Client Services teams to deliver MTN Business solutions and products to clients in line with the target costs, KPIs and defined SLAs This role will also be responsible for continuously improving the cost-to-serve and cost-to-assure through demand analysis, vendor performance analysis and process optimization. The role will be responsible for onboarding fixed and mobile clients, managing credit risk and ensuring quality controls are in place across all processes whilst adhering to regulatory and financial regulatory requirements,
Responsibilities Of Customer Project Manager Jobs
- Working with client operations teams (project managers and engineers), process and system owners, solution vendors and Product teams
- Work closely with the process owners to ensure any potential solutions are given the correct priority.
- Responsible for ensuring that any solution provided adheres to compliance with corporate Risk and Compliance requirements.
- Consider the current, medium and long-term (1-2 years) implications of decisions/outcomess from vetting operations.
- Ensure correct Project management methodology and processes are adhered to (incl. training)
- Develop the Operational Readiness Framework and Methodology in alignment with Company Program Plan.
- Ensure correct Vendor delivery processes are in place
- Responsible for leading and driving a consistent Quality and Process message with an emphasis on continual improvement.
Requirements
- Relevant 3 Year Degree/ Diploma in Commerce, Project Management or IT (e.g. B Comm/BSc/National Diploma/BTech)
- Minimum 5 Years Operational experience (in Marketing/ Retail/ Call Centre/ Commercial)
- At least 5 years’ experience in leading retail and service operations in the ICT, mobile and/or in retail-intensive B2B/ B2C industries
- A strong demonstrable background in developing and executing exceptional customer service strategies.
- Products and Services
- Systems training
- Computer training
- Telecommunications markets training – fixed and mobile
