Client Service Representative Job in Johannesburg
Job Description
Client Service Representative Job. The Client Service Representative embodies professionalism, empathy, and problem-solving skills. Their responsibilities include addressing client inquiries, resolving issues, and providing guidance on products or services. Through effective communication and rapport-building, they cultivate positive relationships with clients, ensuring their needs are met and expectations exceeded. The Client Service Representative plays a pivotal role in enhancing the overall client experience and contributing to the organization’s success and reputation.
Responsibilities of Client Service Representative Job
- Handling Client Queries.
- Taking telephonic calls totaling 100 p/d.
- Document Processing and Administration.
- Effective professional handling of queries.
- Liaison with the general public, corporate & internal staff.
- Use questioning and listening skills that support effective telephone communication.
- Apply appropriate actions to effectively control a telephone call.
- Effectively deal with job stress and irate customers.
Requirements
- Matric.
- Call Centre courses/certificates will be an advantage.
- Fully Computer Literate.
- 3 – 5 Years of Call Centre Experience (mandatory).
- Knowledge of the Motor Industry (Advantageous).
- Previous administrative positions of the same or similar nature will be advantageous.
Skills
- Deciding & Initiating Action.
- Adhering to Principles.
- Coping with Pressure & Setbacks.
- Achieving personal work goals & objectives.
- Delivering Results & Meeting Customer Expectations.
