Branch Service Official Job in Frankfort
Job Description
Branch Service Official Job. To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact.
Responsibilities of Branch Service Official Job
- Respond efficiently, accurately, and courteously to all customer service matters, complaints, and requests.
- Support the development and maintenance of processes in the Customer Services Centre.
- Adhere to all processes in the CMP Customer Services Center and identify opportunities to improve Client Servicing processes.
- Monitor and control risk associated with the Customer.
- Ensure that all activities performed in providing Customer Services comply in all respects with Absa’s risk and compliance policies and procedures as well as legal and regulatory requirements.
- Establish and maintain good professional relationships with relevant stakeholders so as to remain abreast of their needs and issues and respond rapidly and effectively.
- Owning and being proactive about own training and development.
Requirements
- High school diploma or equivalent; tertiary education in finance or related field preferred.
- Previous experience in banking, customer service, or retail environment.
- Strong interpersonal and communication skills.
- Ability to handle cash transactions accurately and efficiently.
- Proficiency in basic computer skills and familiarity with banking software.
- Attention to detail and accuracy in processing transactions and documentation.
- Ability to multitask and work effectively in a fast-paced environment.
- Knowledge of banking products and services preferred.
- Commitment to providing excellent customer service.
- Willingness to comply with regulatory requirements and banking policies.
- Flexibility to work varied shifts, including weekends and holidays, as needed.
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required).
