Administration Broker Job in Johannesburg
Job Description
Administration Broker Job. Embark on a journey where meticulous organization meets astute negotiation, and where every document becomes a vessel for seamless transactions. This position beckons individuals with a passion for precision and an unwavering commitment to excellence. As a linchpin of operational efficiency, the Administration Broker navigates complex administrative landscapes with finesse, ensuring that every detail is meticulously handled and every process streamlined to perfection. Join this dynamic arena at FirstRand where administrative prowess meets brokerage brilliance, and paves the way for unparalleled success in the world of business facilitation.
Responsibilities of Administration Broker Job
- Drive product sales based on customer coverage and engage with relevant stakeholders to upsell the product.
- Adhere to organizational values and service standards and interact with and communicate with customers accordingly.
- Ensure first-time resolution of customer queries or complaints.
- Meet set turnaround times while ensuring own availability, reliability, and accuracy.
- Propose improvements on internal processes that impact service levels and customer satisfaction within an area of accountability.
- Understand customer’s losses and engage with insurers, customers, and relevant stakeholders on suggestions to manage a portfolio.
- Ensure own product knowledge and provide relevant guidance and advice to customers.
- Collect and analyze feedback to help improve customer service.
- Propose ideas to improve customer service.
- Complete relevant administration, reporting, and updating of information accurately and on time.
- Provide timely reports on operations, performance, and audit findings.
- Seek out regular performance feedback and put actions in place to improve and enhance performance.
- Identify activities to address own development gaps.
- Keep abreast of learning opportunities, changing products, and trends.
Requirements
- Bachelor’s degree in Business Administration, Finance, or a related field.
- Proven experience in administrative roles, preferably in the financial or brokerage sector.
- Excellent organizational and time management skills.
- Strong attention to detail and accuracy in handling administrative tasks.
- Proficiency in relevant software applications, such as MS Office Suite.
- Knowledge of brokerage operations and regulations is advantageous.
- Effective communication and interpersonal skills for client interactions and internal coordination.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Commitment to maintaining confidentiality and professionalism in all dealings.
- Willingness to continuously learn and adapt to evolving administrative processes and technologies.
