Sharon Eugenio

To resolve customer complaints via email and live-chat Provide exceptional customer service and resolve customer inquiries responsible for proper system set up and follow through on all customer request Responsible for responding in an efficient and professional manner

An outbound customer service representative contacts customer who have made inquiries or have concerns related to their accounts, purchase experience or a product item. verify account information, ensure orders are correctly. Pleasant phone manner. Excellence customer skills

Responsible for coordination and implementation of the monitoring and evaluation, research, and learning framework of the government projects. Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations. Oversaw development and implementation of improvements to support and network operations. Assisted with efforts to standardize technical support by contributing to and leading development enhancement strategies. Helped develop research protocols or concept notes for implementation or operations research. Supported global project teams with routine monitoring and evaluation activities. Established performance goals for government projects and provided feedback on methods for reaching those milestones. Streamlined and monitored quality programs to alleviate overdue compliance activities. Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision. Cultivated interpersonal skills by building positive relationships with others. Strengthened