mecaila plaza calimpusan

May 4, 1995

About Candidate

I am a versatile professional with experience as a fast food crew member, where I honed my customer service skills, and in BPO, where I developed strong communication and problem-solving abilities. Additionally, my freelance work has allowed me to expand my expertise in various areas, including content creation and digital support. I am dedicated to delivering exceptional service and adapting to meet client needs.

Location

Education

B
BS in Airline Management and Accountancy 2011-2015
MATS College of Technology

Work & Experience

F
Fastfood Crew January 2015 - December 2016
Jollibee Yum Food

As a Service Crew member, my primary responsibility is to provide excellent customer service by taking orders, serving food and beverages, and addressing customer needs. You ensure cleanliness and hygiene in both the dining and kitchen areas while assisting in food preparation and restocking supplies. Handling payments accurately and efficiently is crucial, along with maintaining a friendly and professional attitude. Collaboration with team members and adherence to company policies and food safety standards are key to ensuring smooth operations.

C
Customer Service Representative March 2016 - April 2022
Alorica, IQOR. Siblings and Concentrix

As a Customer Service Representative, my main responsibility is to assist customers by answering questions, addressing concerns, and resolving issues. I handle inquiries through various channels, such as phone, email, or chat, while maintaining a friendly and professional tone. It’s important for me to be patient and attentive to customer needs, ensuring they have a positive experience. Additionally, I may need to troubleshoot problems, process orders, and provide product or service information accurately.

F
Freelancer June 2022 - October 2024
Appen

As a freelancer, my responsibilities include ensuring search relevance by analyzing and improving search results to match user intent more accurately. I focus on optimization, refining content and strategies to enhance visibility and performance across platforms. I also handle audio recording, capturing high-quality sound for various projects. Additionally, I provide moderation services, reviewing content to maintain quality standards and compliance with guidelines.

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