About Me
Hello, my name is Jose Jason Manuel. I’m excited to introduce myself as I seek a position as a general worker. While I may not have direct experience in this role, I pride myself on being a hardworking individual who learns quickly. I am adaptable and committed to giving my best effort in every task. I’m looking forward to the opportunity to contribute to your team and grow within the role. Thank you for your consideration!
Education
New Era University 2014-2018
Bachelor of Science in Business Administration Major in Marketing Management
Work & Experience
VXI Global Solution 12/2018 - 12/2019
Customer Service Representative
As an agent in a telco account responds to inquiries from customers on telecom services, problem solving, and disclosing account information. We utilize good communication and problem-solving skills to ensure smooth service, hence improving customer satisfaction and loyalty in the telecommunications industry.
VXI Global Solution 12/2019 - 11/2022
Subject Matter Expert
Subject Matter Expert in a telco account we gives information and expertise on specific holdings of the telecommunications products and services. In addition to this, the we assists customer service representatives in answering challenging inquiries, provides training, and prepares materials for working on improving the team's performance. In making sure that there is a correct information base with best practice, the SME Agent distinguishes between the potential for good customer satisfaction and the efficiency of the operation.
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