Support Manager Jobs In KZN
Job Description
Standard Bank Group has recently announced new Support Manager Jobs In KZN for qualified and deserving candidates. Translates the strategic Business Banking objectives into day-to-day tactical plans that will align to the segment’s client value propositions. Responsible to lead a team of support bankers that will provide a proficient support function to the Premium, Growth Banking teams by understanding what matters to the client. To take responsibility for end-to-end people management practices, high-risk routine compliance and client relationships.
Responsibilities Of Support Manager Jobs In KZN
- Supervise and oversee daily operations of the support team
- Assign tasks and responsibilities to support staff and ensure timely completion
- Train and onboard new support team members
- Develop and implement support procedures and best practices
- Monitor and evaluate support team performance, providing feedback and coaching as needed
- Handle escalated customer inquiries and complaints, resolving issues in a timely and satisfactory manner
- Collaborate with other departments to improve overall customer experience and service delivery
- Manage support resources and budget effectively
- Stay updated on industry trends and best practices in customer support
Requirements
- Business Commerce Degree (FAIS related)
- 5-7 years Previous experience in Relationship management, leading teams as well as experience in Risk and credit.
- Relationship Banking (Client Coverage).
- Business & Commercial Banking.
- Business Acumen (Audit)
- Customer Acceptance & Review (Business Banking)
- Customer Understanding (Business Banking)
