Client Desirability Analyst Job in Johannesburg
Job Description
Client Desirability Analyst Job. The Client Desirability Analyst conducts a comprehensive analysis of consumer behavior, market trends, and competitive landscape to gauge the desirability of offerings. Armed with a keen eye for detail and a strategic mindset, they identify key factors influencing consumer preferences and purchasing decisions. Through meticulous research and interpretation of findings, the Client Desirability Analyst provides actionable insights and recommendations to enhance product positioning, marketing strategies, and overall client satisfaction. Their contributions aid in driving business growth and fostering stronger connections with the target audience.
Responsibilities of Client Desirability Analyst Job
- Provide an administration service that meets time and quality standards and, includes reporting and updating all relevant information.
- Address customer needs in order to meet or exceed customer expectations.
- Act responsibly with work-related resources to contribute to cost containment.
- Profile customers to determine business risk.
- Plan and complete activities within an area of work to meet set time and quality standards.
- Adhere to schedules to perform assigned work.
- Attend and facilitate meetings as and when required.
- Maintain documentation and share information with the team where applicable.
- Execute own work in accordance with the organizational values and code of ethics.
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
- Identifying and escalating risk is a normal part of work.
- Use appropriate data analysis and information-gathering techniques from internal and external sources to profile customers and complete required documentation.
- Deliver on contracted performance objectives, work queues of open alerts according to the set procedures, and agreed service level agreements.
- Compile quality reports with comprehensive recommendations and customer risk assessments that enable businesses to make informed decisions.
- Produce report summaries and detailed documents on required platforms.
Requirements
- Bachelor’s degree in marketing, business, statistics, economics, or a related field.
- Proven experience in market research, consumer insights, or data analysis.
- Proficiency in statistical analysis tools and software such as SPSS, SAS, or R.
- Strong analytical skills with the ability to interpret complex data sets and draw actionable insights.
- Knowledge of market research methodologies, including surveys, focus groups, and data mining techniques.
- Excellent communication skills, both written and verbal, for presenting findings and recommendations.
- Detail-oriented approach with a keen eye for identifying trends and patterns in consumer behavior.
- Ability to work independently and collaborate effectively within multidisciplinary teams.
- Familiarity with industry-specific regulations and compliance standards related to consumer data privacy.
- Continuous learning mindset to stay updated with emerging trends and technologies in market research and consumer behavior analysis.
