Project Manager Jobs In Johannesburg
Job Description
The new and fresh project manager jobs are announced by the communication service-providing company called MTN Group. To continuously improve the processes and operations that allow the Client Services teams to deliver MTN Business solutions and products to clients in line with the target costs, KPIs and defined SLAs This role will also be responsible for continuously improving the cost-to-serve and cost-to-assure through demand analysis, vendor performance analysis and process optimization. Moreover, The role will be responsible for onboarding fixed and mobile clients, managing credit risk and ensuring quality controls are in place across all processes whilst adhering to regulatory and financial regulatory requirements,
Responsibilities Of Project Manager Jobs
- Working with client operations teams (project managers and engineers), process and system owners, solution vendors and Product teams,
- Moreover, responsible for analysing existing tools, processes, people and vendors to ensure the optimal capabilities in MTN are available to meet the desired SLAs and target cost-to-install.
- Give input into implementation and co-ordinate solutions with vendors and internal training material and/or overview presentations.
- Moreover, work closely with the process owners to ensure any potential solutions are given the correct priority.
- Responsible for ensuring that any solution provided adheres to compliance of corporate Risk and Compliance requirements.
- Ensure the correct priority is given to any potential solutions by working closely with the process owners..
- Morepover, consider the current, medium and long term (1-2 years) implications of decisions/outcome from vetting operations.
- Plan and conduct review of the credit extended to customers in periodic intervals
Requirements
- Relevant 3 Year Degree/ Diploma in Commerce, Project Management or IT (e.g. B Comm/BSc/National Diploma/BTech)
- Minimum 5 Years Operational experience (in Marketing/ Retail/ Call Centre/ Commercial)
- At least 5 years’ experience in leading retail and service operations in the ICT, mobile and/or in retail-intensive B2B/ B2C industries
- A strong demonstrable background in developing and executing exceptional customer service strategies.
- Minimum of 5 years’ experience in area of specialisation; with experience in supervising/managing others and managing 3rd party relationships.
- Experience working in a medium to large organization
